Care / 149 € a month
Fewer routine questions
on your team’s plate.
Bring the conversation, Shopify order and useful knowledge into the same workspace. Let AI handle the work you approve, with a clear route back to a person.
I’ve found the tracking link for your order. Here’s where to see the carrier’s latest update.
Know the customer before replying
The order belongs beside the question.
A delivery question should not begin with a hunt through tabs. Give the team customer and order context, conversation history and published help content where they answer.
- Shared queues and assignments make ownership visible.
- AI suggestions stay labelled as drafts until sent.
- Follow-up tasks keep an unresolved request from disappearing.
Automate within your rules
Answer the routine. Escalate the exception.
Start with low-risk questions such as order status or a published policy. Decide which replies can be sent, which actions require approval and when a person takes over.
- Confirm identity and the correct order before an order-changing workflow.
- Set refund, cancellation and change boundaries in the agreed workflow.
- Escalate ambiguity, complaints and requests outside your policy.
- A complex Shopify workflow is 3,49 € only when successfully completed, with no duplicate resolution fee.
Pay for completed issues
One issue can take more than one reply.
Care includes 250 AI-resolved issues, 20 standalone complete drafts, 5 000 incoming messages and 5 000 outbound emails each month. Related replies and routine lookups belong to the same issue.
- Additional AI resolution: 0,45 €. AI drafts inside that issue are included.
- Failed attempts, draft-only work and human escalations are not resolutions.
- Reopening the same issue within 72 hours reverses its resolution charge.
- Email and transactional SMS share the incoming-message allowance; extra inbound is 5 € per 1 000.
Make the numbers yours
What cost could
you stop paying?
Our target is 10× actual cost avoided compared with total care spend. Use costs you can reduce or a hire you can avoid. Time released alone is not a cash saving.
Illustration, not a guarantee. Care includes 250 resolutions; additional resolutions cost 0,45 €. Add all relevant channel, number, workflow and service costs below.
Put it into practice
A useful next read.
Start with your store
Make the next step
a useful one.
We’ll agree the channels, scope and spending ceiling before you start.