Connect and check.
Confirm Shopify permissions, available history, channel consent and your sending identity.
A guided look
One customer.
A better next step.
See how a message, a reply and a repeat purchase connect. These are illustrative workflows, not a live customer account.
Illustrative workflow
Choose an audience. Make the message useful.
Start with eligible customers, prepare your content and review sender readiness, exclusions and the preview. Schedule only when the message is ready.
Explore sending ↗ONE CUSTOMER STORYIllustration
A campaign with a clear purpose
Ready for their next refill?
AudienceEligible past buyers
MessageA useful reminder + one next step
Before deliverySender · consent · exclusions
Review → Schedule → Deliver5 000 emails included
Illustrative workflow
Start with the story, not another search.
Match the customer and Shopify order. Use published knowledge to draft a helpful answer. Send within your approved rules or hand the issue to a person.
Explore Care ↗ONE CUSTOMER STORYIllustration
Shopify order context#1048 · FulfilledMatched customer · available tracking
Suggested reply · review required
I’ve found the tracking link for your order. Here’s where to see the carrier’s latest update.
Outside the rules?Hand over to your team ↗
Illustrative workflow
Follow up when there is a reason to return.
Use qualifying order history to choose the buying window. Recheck consent and recent purchases before each reminder. Measure the contribution, not just attributed revenue.
Explore Growth ↗ONE CUSTOMER STORYIllustration
An example second-order journey
Follow the buying rhythm.
First qualifying orderWait for the store’s buying window
Recheck permission + order history
New purchase?Exit the reminder ✓
Still eligible?Send a useful next step ↗
Timing and exclusions are merchant-controlled.
From walkthrough to your store
Start with one workflow
you can inspect.
Agree the rules.
Set audience, timing, exclusions, approval boundaries and a monthly spending ceiling.
Test, activate, review.
Preview a message, test an exception and check the handoff. Review delivery, replies and outcomes after activation.
Make it concrete