Reach the right people.
5 000 emails, 5 message drafts and 3 basic follow-ups. Reach your customers without paying for a bigger contact list.
Compare Send ↗Retention + customer care for Shopify
More repeat orders.
Less routine support.
Routine customer questions, handled for you. Relevant email and SMS give buyers a reason to come back.
Monthly prices, excluding VAT. Unlimited contacts and teammates. SMS and extra usage are separate.
Your store. Your next steps.
Less searching.
Today’s prioritiesMarketing + Support
Give first-time buyers a reason to returnReview your post-purchase follow-up
MarketingA delivery question needs a replyThe order and a suggested reply, side by side
SupportAN
Alex NovakOne profile. A shared customer story.
- Last order
- 32 days ago
- Orders
- 3 purchases
- Conversation
- Needs a reply
Less searching.
More useful follow-ups.Shopify orders
Know what happenedEmail + SMS
Reach out on timeCustomer care
Reply with context
More useful follow-ups.Shopify orders
Know what happenedEmail + SMS
Reach out on timeCustomer care
Reply with context
Start where the work is
One store. Three ways
to move it forward.
Begin with the job you need done. Every plan keeps your contacts and teammates unlimited.
Resolve the routine.
Everything in Send, with a shared inbox, Shopify order context and 250 customer issues handled for you. Give your team time for difficult cases.
Compare Care ↗Earn the next purchase.
Everything in Care, with 60 000 emails, unlimited flows and buying-cycle insights. Turn order history into a reason to return.
Compare Growth ↗Growth / Bring customers back
Your next sale could be someone’s second order.
You already paid to win the first purchase. Make the next one easier with follow-ups based on what customers bought, when they bought it and whether they came back.
- Welcome with a reason to stay. Turn a new subscriber into a first-time buyer.
- Follow the buying rhythm. Plan replenishment and repeat-purchase reminders around order history.
- Reconnect before they drift away. Build win-back audiences from recency, frequency and spend.
THE NEXT ORDERExample journey
First order placedStart with the purchase, not a blanket blast.
Wait for the right moment
Ready for another?A helpful email based on purchase history.
Check for a new order
PurchasedStop the reminder ✓
No purchaseChoose the next step ↗
You choose the audience, timing, message and exclusions.
CUSTOMER CAREExample conversation
AN
Alex NovakCustomer since March · 3 orders
Order context, right here#1048 · FulfilledTracking and order history beside the conversation.
Suggested reply · review before sending
Hi Alex, I’ve found the tracking link for your order. You can check the latest carrier update here.
Order context + your published help contentCare / Keep the conversation moving
Less searching.
More helping.
Customers should not have to repeat themselves. Give your team the conversation, order history and relevant knowledge in one place.
- Start with the full story. See who is asking and what they ordered beside the reply.
- Get to a useful answer faster. Get a reply prepared from your help content and order history, ready for your team to review.
- Keep ownership clear. Use queues, assignments and follow-up tasks so requests keep moving.
Useful from the first workflow
From “we should follow up”
to a clear next step.
Keep your customer data, messages and follow-through connected.
Know which customers need attention.
Bring customers, orders and buying history together. Know who is new, who is returning and who needs attention.
Prepare the follow-up with less work.
Choose a campaign, an automated follow-up or a helpful reply. Keep your team in control of the message.
See which work deserves your budget.
Compare campaign response, attributed orders and support activity to decide what to improve next. Use controlled tests where practical to check which sales are additional.
Attributed revenue shows an association with your messages. Use controlled tests to estimate incremental impact.
Make the numbers yours
How many extra orders
would cover Growth?
Use the contribution you keep from each additional order, after product, fulfilment and other variable costs. A useful starting point before you spend.
This is a break-even illustration, not a forecast or a revenue guarantee. Add SMS, overages and services to compare your full bill.
Want a store-specific answer? Explore the 999 € reportMake the next order easier
Start with the part
your store needs most.
Simple sending, repeat-purchase journeys or better customer care.